If you have ordered a product on-line without my advice you have therefore made a judgement that the product is suitable for your requirement. My website provides as much information as possible to help you make a sensible buying decision. Based upon the information provided we will not be responsible for the suitability issues of any product.
Advice is available via telephone or email. I will do my very best to advise you on the product.
You may order products displayed on this web site or by telephoning Peter Loxley-Smith. If you place your order on-line I will confirm you order via e-mail within 1 working day.
After receiving your order and in the unlikely event that if for any unforeseeable reason I am unable to full-fill your order I will notify you immediately of the earliest dispatch date. If this is unacceptable you may cancel your order and a full refund will immediately be made.
You can pay by the majority of major credit / debit cards using the secure PayPal checkout system.
Should you place an order via telephone we will debit the money from your account within one working day from order date.
I cannot guarantee delivery times but I aim to deliver within the advised specified time when placing your order.
If the goods are not delivered within the specified delivery time then please contact me by telephone or e-mail.
Delivery is normally included on advertised products within mainland UK and worldwide unless otherwise stated.
When you place your order you must notify Peter Loxley-Smith of any special delivery instructions that are required. Standard delivery is normally any time during a normal working day. I will provide a UK postal system tracking number as soon as the item is dispatched.
On Receipt of Item(s)
On receipt please inspect the goods carefully for damage as I am unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises me of such within two working days from the date of delivery.
If you wish to return item(s) for whatever reason within 7 working days of delivery, you may do so providing the item(s) are unused and in their original packaging (not applicable to Business customers). It will be your responsibility to return any item(s) at your cost. It is advisable to ensure that the returned items are sent fully insured, signed for, against loss or damage during transportation back to us.
Once the item(s) have been received they will be inspected to ensure the item(s) are fit for resale and you will then be credited in full including any original delivery charge. Please be aware that prior to returning the goods you must advise me in writing either by way of letter or email. I reserve the right to charge for any damage or missing parts. Before returning any item you must also contact me by telephone on 0044 (0)1380 870913 for instructions on how to return the goods. I cannot accept returns if the packaging is marked or damaged (other than by the courier company).
If an item is suspected as faulty within the first 28-day period from date of delivery I will pay for defective/damaged returns. Please contact me by telephone or email and I will arrange for the collection. Once the item(s) has been returned to us it will be examined. Should the returned item(s) prove to be without fault then a charge of £20 will be made along with the cost of collection and returning the item(s) to you. Your statutory rights are not affected.
Non UK Sales: The items are covered by a 12-month warranty, but the unit would need to be returned to the UK at the buyers cost if a fault occurred.
Prices & Payment
Unless otherwise stated the goods shall not become the property of the buyer until the purchase price of the goods has been paid in full.
All prices and products quoted are subject to alteration or withdrawal from time to time without notice.
Guarantee and warranties
All my whips are covered under a 1 year warranty.
All warranties are valid within the UK mainland and Worldwide. For those customers purchasing outside mainland UK I will carry out repairs under warranty but carriage to and from the UK must be paid for by the customer.
All copyright, design rights and all other intellectual property rights in and to this Web Site and its content belong to Loxley Whips and any use of such rights is solely on the basis of these terms and conditions.
This contract shall be construed in accordance with English law. None of these conditions affect your statutory rights.